Returns & Exchanges
- As our products are handcrafted and often customised, returns or exchanges are not accepted, unless the item is received in a damaged condition.
- In case of any damage, unboxing photos/videos of the product and packaging must be recorded and emailed to us within 24 hours of delivery.
5. Custom Orders & Consultations
- Custom design and consultation services are chargeable and non-refundable.
A 50% advance payment is required to confirm your custom order. The remaining 50% must be paid before dispatch.